GCASA's client satisfaction numbers are in and crunched. A full report next week.
For now let it suffice to say that
92% of GCASA's outpatient treatment clients said that they agreed or strongly agreed with the statement, "I got a lot out of the services I received at GCASA."
93% of GCASA's outpatient treatment clients said that they agreed or stronly agreed with the statement, "I would refer a family member or a good friend for services at GCASA."
There were 133 client satisfaction surveys completed during one week last May, 2009. Some clients had just entered treatment that week and others had been in a treatment for a couple of months.
It is even more amazing that GCASA achieved this level of client satisfaction when about 60% of clients are mandated for treatment by the criminal justice system, i.e. drug court, probation, parole, their attorneys after a DWI arrest, etc.
The raw data is available if anyone would like to see it by emailing me at dmarkham@gcasa.org.
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